Refund and Returns Policy

Effective Date: 08/05/2025

Thank you for shopping with us. We strive to ensure our customers are satisfied with their purchases and services. This Refund and Returns Policy outlines the conditions under which returns, exchanges, and refunds are accepted for our products and services.

1. Eligibility for Returns and Refunds

You may request a return or refund under the following conditions:

• The product received is damaged or defective.
• The product does not match the description on our website.
• Service provided was incomplete or unsatisfactory.
• For rental equipment, if it was non-functional upon delivery.

Please note that some items and services are non-refundable (see below for details).

2. Return Period

You must request a return or refund within:

• 7 days from the date of product delivery for purchased items.
• 24 hours from the time of service completion for projector repair services.
• 48 hours from rental delivery for projector rentals and smart boards.

Returns or refunds requested after this period may not be accepted.

3. Non-Returnable/Non-Refundable Items

The following items and services are not eligible for return or refund:

• Products damaged due to misuse or mishandling.
• Customized or special-order items.
• Services that have been fully completed and approved.
• Software or licenses that have been activated.
• Items purchased on clearance or final sale.

4. Conditions for Returns

To be eligible for a return:

• The item must be unused and in its original packaging.
• Proof of purchase (invoice or receipt) must be provided.
• Any accessories, manuals, or bundled items must be included.

5. Refund Process

Once your return is received and inspected:

• We will notify you via email or call about the approval or rejection of your refund.
• If approved, your refund will be processed to your original payment method within 7–10 business days.

6. Exchange Policy

We offer exchanges only if:

• The item is defective or damaged and a replacement is available.
• The wrong item was sent.

To request an exchange, contact us at [Your Email] or [Phone Number].

7. Shipping for Returns

• Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item, defective product).
• We recommend using a trackable shipping service or purchasing shipping insurance for high-value items.

8. Contact Us

For any return, refund, or exchange queries, please contact:

Customer Service Team
Email: [Your Email Address]
Phone: [Your Contact Number]
Business Hours: [Your Working Hours]